Some of our stores may be operating at different times to our centre opening hours. See here for details.
Is it safe for you to open?
The safety of our guests and staff is our number one priority. We have followed and adhered to government guidance at every stage and have implemented every recommendation to ensure that we offer the safest environment possible.
What measures have been put in place to keep us safe?
Signage, floor markings, posters and banners remain in place to assist our guests in keeping socially distant while they’re at Junction 32. We will monitor guest numbers so that we can maintain social distancing within the centre and there is a two-way entry system to help guide our guests around.
Our cleaning teams will be carrying out extensive scheduled cleaning of Junction 32 with even more focus on key touch points to ensure the safety of our guests. We have also introduced hand sanitising stations around the site.
Are you making people wear masks?
We are asking people to follow government guidance. This means guests must wear a face covering in shops and we’re strongly encouraging the use of face coverings in the rest of the centre too. You must wear a mask inside takeaways, cafés & our toilet facilities.
What happens if someone isn’t wearing a mask?
It is mandatory to wear a face covering in shops unless exempt. We will continue to work with law enforcement agencies to encourage all guests to follow guidelines.
I can’t wear a mask. Will you make me?
Our teams are knowledgeable about exemptions for those who are unable to wear a face covering. We want Junction 32 to be inclusive for all, so if you are exempt from wearing a covering, please let our centre team know and they will offer assistance.
I forgot my mask. What now?
We have a very limited number of masks that we can supply to guests in an urgent situation. We strongly advise guests to ensure they have their mask with them before they travel to Junction 32.
Where can I find out about disabled access?
Please take a look at our Accessibility page.
Is cash being accepted at stores or will it be card payment only?
Please check with our individual retailers, however, we expect many shops to accept card payment only and you should be prepared to pay by card.
Have your opening times changed?
Yes, please see above. Some of our store opening hours may differ from the centre opening hours.
Will there be a limit to how long I can spend in the centre?
No limits will be applied to the amount of time you are able to spend in the centre.
How do I get into the centre - has this changed?
Any local route changes will be communicated through our website, local traffic updates and our social media channels.
Junction 32 is open to all guests; however, access will be restricted if capacity is reached.
Whilst waiting for the centre to open, please queue on the marked footprints in order to maintain social distancing and keep everyone safe.
Do I have to queue for each store?
Due to restrictions in capacity within the stores queueing to enter a number of stores is possible. Please feel free to call ahead for an update on store queues.
Will stores be providing carrier bags or do we need to bring our own?
You will be best to call the individual store and check – all store details can be found here.
Will changing rooms be open / are services within stores still available e.g. feet measuring, bra fitting etc?
Most brands / stores will NOT be opening their changing rooms but please check with the individual brand when you visit or you can call them in advance – contact details can be found on the store page.
Can I take returns back to the stores?
You will need to check with the individual store / brand on their policy regarding returns.
Are the toilets open?
Yes, our toilets will be open and operating a one-in-one-out policy to ensure social distancing is maintained.
Will all the baby feeding and changing facilities be open?
Yes, our baby changing and feeding facilities will be open.
Is your play area open?
Yes. We're pleased to confirm that the play area will be open, but please be aware of the conditions for using this space details HERE
How do I pay for parking?
Car parking is free for all customers at Junction 32.
Where do I go if I have a customer service query whilst at the centre?
Our security and cleaning teams will be roaming the site as usual and manning entrances and will be on hand to help with any guest queries. Alternatively, please contact the team who will be happy to help via the phone on 01977 520972.
I am in a vulnerable / at risk group - do I get priority access?
We remain committed to supporting all our guests in enjoying our visit to the centre. Our accessibility page will give you more detailed information, and feel free to call Guest Services should you have questions prior to your visit on 01977 520972. Once in the centre it is at the individual store managers' discretion to allow any priority access into the stores.
I can't stand for long periods, what support is available to me in the centre and in the queue?
Selective seating will be available throughout the centre, all seating will be subject to social distancing guidelines. Our free wheelchair hire service is available and can be accessed via calling 01977 520972.
Is Xscape Yorkshire open?
Please visit their website for full information.