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Customer Services

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Getaway from the hectic high street and do all your shopping at Junction 32.

Bask in the glow of that feel good find when you shop at Junction 32. We have over 80 brands, great places to eat, HUGE discounts and often host events and community initiatives all located in the heart of Yorkshire.

Car Parking

Ample FREE car parking is available at Junction 32 with 1,400 car spaces and 10 coach spaces.

Disabled parking

Junction 32 car park has disabled parking bays which are clearly marked blue. The disabled bays are situated nearest to the centre. We operate a mobility scheme; offering complimentary use of our wheelchairs please contact 01977 520972 in advance to or use one of the call points in the car parks.

Electric Car Charging

Junction 32 car park has 2 electric car charging bays which are located in the blue carpark and free to use by collecting a token from Ben Sherman.

View its exact location via our village map here.

Changing Facilities

Baby changing is available in each of the toilet blocks and we have changing facilities available behind GAP / opposite the golf. View the location of facilities on our village map here.

 

 

Toilets

There are two toilet blocks located at Junction 32. These are situated next to M&S Outlet and Mr Mulligan’s Pirate Golf. View the location of facilities on our village map here.

Dogs

We are pleased to welcome well-behaved, guide and hearing dogs to the Village.  

A number of our stores are ‘dog-friendly’ and our online map indicates the stores that are happy to welcome dogs into their shops.

All our restaurants, coffee shops & cafes and have outside seating which is ideal to enjoy a snack or meal with your four-legged companions.

Please check with individual stores for their own specific guidelines on dogs.

Lost Property

Please contact a member of the Security Team on 01977 520 972 for any lost property enquiries.

Late Night Shopping

Junction 32 is open for late night shopping every weekday ’til 8pm. View our opening times here.

Wheelchairs

To help make your visit easier, you can hire wheelchairs for FREE at Junction 32. Please telephone security on 01977 520 972 or use one of the call points in the car parks.

Entertainment

Why not add some fun for the kids into your shopping trip, bring your little treasures to the outdoor play area! With slides and climbing frames, your children can play the day away. Or if it’s an adventure you’re after, why not visit Mr Mulligan’s Pirate Golf

Refill Me

We want to keep you hydrated at Junction 32 - look out for the 'Refill Me' signs around the centre, where you can refill your water bottle free of charge!

Retailers include:

Coach Driver Offers

Coach drivers need to book in advance by filling in the Group Bookings Form. Please call the Centre Management Office on 01977 520 153, if your arrival date is within 24 hrs.
Please go to the Group Visit page  for more information on discounts available.

Free WiFi

Free Wi-Fi is available throughout the centre.

Friendly Wi-Fi is filtered and safe for children and young people to use.

 

Cash Machines

Cash Machines are situated next to Mattia Diner. View the location of facilities on our online map here.

Photo Booth

Photos booths can be found on each entrance.

Refreshments

We have a selection of cafes, speciality coffee shops and restaurants for when you want to sit and relax. Please go to the Where to Eat page for more information.

Amazon Lockers

Amazon Lockers are located at Junction 32, near Mr Mulligan's Pirate Golf in between Adidas and Wonderbra and can be accessed while the centre is open. So, instead of delivering a parcel to your home or business address, you can select a Collect+ store and pick up your parcel at the centre.

First Aid

All our Security team are First Aid trained. Should you require any First Aid assistance while you are in the centre, then please walk into any store and ask them to contact security for you.

We're Breast Feeding Friendly

Junction 32 is proud to provide a breastfeeding-friendly environment for our customers. Our Breast Feeding Friendly Policy is in support of Breast Feeding Friendly Wakefield which is an initiative aiming to create a Wakefield District where families feel welcome to feed their babies and are confident to carry on breastfeeding for a long as they choose to. Families can feed their babies anywhere in Junction 32. We also have baby changing facilities on site too. If anyone wishes to feel more comfortable, they are also welcome to go to the Management Suite where they can breastfeed in private. Find out more about the Breast Feeding Friendly scheme here.

Did you know Junction 32 is committed to the Disability Confident scheme?

Being part of the scheme provides us with the unique opportunity to lead the way in our community, offering disabled people and those with long term health conditions the chance to fulfil their potential.

Guest Conduct

Junction 32 ("the Centre") is owned and operated by Land Securities Properties Limited (“we”, “us”, “our” or “LS”).

Junction 32 aims for the Centre to be a safe, relaxed and friendly environment for all our guests. We would ask that all guests respect the Code of Conduct detailed below, in the interests of everyone's enjoyment and well-being.

Junction 32 consistently aims to maintain high standards and does not permit the following:

Any intimidation of our guests, hosts or retailers by individuals or groups of individuals. Any group of 5 or more people without the intention to shop or visit leisure or catering facilities may be asked to leave the Centre.

Unsociable or anti-social behaviour (e.g. foul or abusive language).

The wearing of any item of clothing which restricts the view of one's head/face (e.g. hoods) with the exception of religious headwear.

The convening of car clubs, meet-ups or car cruising.

To ensure that our guests are free to shop and relax, Junction 32 does not permit:

Leafleting, canvassing or conducting third party interviews or surveys unless agreed by the Centre Management.

Unauthorised busking or the selling of goods in the Centre car parks or other external spaces.

To ensure the health and safety of our guests, we ask that visitors respect and show due consideration for the Centre, environment and other users by:

Keeping clear of all fire escapes except in an emergency.

Not cycling, roller-blading, using micro-scooters, skating or using skateboards in the Centre.

Parking only in the appropriate designated car parking spaces, adhering to the car parking terms of use and in particular, leaving specifically designated car parking spaces free for use by our disabled customers and family groups.

Not climbing or sitting on any balustrade, barrier, fence, escalator infill or railing.

We do encourage guests to enjoy their experience at the Centre, including taking photographs during their visit for personal and domestic use.  We reserve the right, however, to ask guests not to film or take photographs within the Centre where we feel that it is necessary or desirable in the interests of the safety, privacy or enjoyment of other guests or so as to prevent any civil or criminal offence being committed. Commercial photography and filming can only be conducted with the express permission of the Centre Management team. If you would like to film or take photos during your visit to the Centre and have any questions as to what is permitted under this Code, please contact the Centre Management team, who will be happy to provide you with further assistance.

The Centre is private property owned and managed by the Land Securities group of companies. Entry to the Centre (which includes the airspace above) is subject to our consent.  The Centre does not permit the flying of “drones” or similar technologies, other than those deployed by the emergency services or other competent bodies on or over the Centre.  

We reserve the right to take such actions as we consider appropriate, including court proceedings, including but not limited to an injunction, to prevent the flying of drones or similar technologies on or over the Centre, or prevent you entering upon the Centre.

We would also ask our guests to adhere to or note the following conditions:

The carrying of alcohol in open containers and the consumption of alcohol on the malls, car parks or other external areas is prohibited and alcohol may only be consumed within appropriately licensed premises within the Centre.

Any act of vandalism will be notified to the Police.

Any person either bringing, selling or taking any illegal substance within the Centre will be reported to the Police immediately.

Clear access routes must be maintained for emergency services.

Junction 32 reserves the right to deny an individual or group of individuals entry to the Centre including the external areas for any period of time as it may determine in its absolute discretion and has the right to escort any such individual or individuals from the Centre.

In addition, any individual or individuals who contravene the Code of Conduct may be excluded from the Centre for such period as we may determine at our absolute discretion.

Junction 32 reserves the right to amend this Code of Conduct at any time without prior notice.